printer-wars-pres

View Github Repository Open presentation in a new window

sbubaron

See all presentation from sbubaron

printer-wars-pres

0 0

printer-wars-pres

Presentation for SUNY CIT About Printer Stats

On Github sbubaron / printer-wars-pres

@sbubaron#printerwars

http://it.stonybrook.edu/printerwars

A little over two years ago, on a campus about 8 hours away...

PRINTERThe Quota AwakensWARS

It's a time of uncertainty. Unrest ripples through the campus community as department directors battle budgetary challenges which are forcing them to reevaluate service offerings and consider changes to processes put in place long ago. Front facing services like computer labs and printing which have historically been viewed as integral parts of the student learning experience and statisfaction have managed to remain largely unchanged...until now.

The long standing quota system which gave students a weekly alotment of 280 pages has drawn critism from students and staff alike. A few rebillious staff members from across IT are working together and with various community groups and the Student Government to discuss the future of printing.

Think about...

  • How do you think your school differs?
  • Ideas on reducing demand?
  • Is there a technology solution to this problem?
  • What are your change processes?
  • How do you use data to drive decisions?
  • How can we help change faculty/student behavior?

A Brief History

Your Jedi's

Diana Voss

Director of Academic Technology Services

Rich von Rauchhaupt

Web Strategist & Solutions Architect

The idea for this presentation started back in December when I was asked to analyze some printer usage stats following a change to the quota policy that reduced the amount of quota given, but allocated it all in a lump sum.

Why not just use the Standard Pharos Reports?

The pharos reports, provide a good base level, but they are very static, and require a sys admin to go in and run them. They are also very data heavy and not visual.

The Quest for DATA

I already had some familiarity with the Pharos Database, having done some basic analysis on who was using and how much they were using quota.

So I gave myself a few days to reacquiant myself, update some previously written scripts and get to work analyzing the data.

This proved to be a blackhole, I was hooked, the more queries I wrote, the more I wanted to write.

Any data nerds in the house?

After that week was over, I had successfully reversed engineered most of the high level reports, and got the data into excel so I could begin modeling it, the end result was a short executive report outlining the minor decline in printing over the same period the previous year.

Timeline

Fall 2001 Unmetered print usage of about 3 Million Pages

We were able to dig up an article in the campus news papers which gave us some interesting stats.

Spring 2005 9 Million Pages printed in Spring1 student printed 1500 pages in 3 days.

Fall 2005 Pharos Quota System Rolled Out Quota Set at 40 Pages/Day

Fall 2008 Print From Anywhere Support

Print from anywhere allows students to spool jobs from their personal PC's and then release them when they arrived at a print station.

December 2012 Health Science Center & Residences Move Onto System.

Previously these labs and areas had managed their own systems

Fall 2013 Omega Release Stations;First “Printer Kiosk” Installed in Commuter Lounge

Featuring card swipes, a small foot print and cheaper hardware...

Thats no moon...

...its a print station

Fall 2014 Quota Unified Across Campus GroupsQuota Reduced to 140 pages / week.

Fall 2015 Quota Set 1500 pages / Semester

Current Tech Stack:

  • Pharos v9.0 MobilePrint 2.0
  • XEROX Phaser 5500 and 5550’s
  • Pharos Omega PS200

Identifying Our Stakeholders

Teaching, Learning + Technology

Desktop Engineering

Faculty

Students

Student Breakdown

Fall 2015Spring 201602000400060008000100001200014000160001800000.10.20.30.40.50.60.70.80.91Fall 2015Spring 2016Commuter Non-UsersCommuter UsersResidential Non-UsersResidential Users

Student Standing Breakdown

Grad Deep Dive | UG Deep Dive | High Level
GraduateUndergraduate02000400060008000100001200014000160001800000.10.20.30.40.50.60.70.80.91GraduateUndergraduateUsersNon-Users

The Student Reality

Making the Case for change

Listening

  • E-mail / Comments
  • Surveys & Feedback Forms
  • Committee's and Groups
  • Campus Press
  • Data

Student Feedback

  • Too much quota
  • Not enough quota
  • Need more flexibility
  • Lines are too long
  • I NEED to print

Sustainability issues, budget allocation sensitivity

I pay tech fee I’m going to print ALL THE THINGS. You reduced quota, can I have my refund now?

Some weeks I don't have to print anything, other weeks I need to print a ton

Want more printers / More Access to printers

Staff Feedback

  • This is an important service
  • Cost Concerns
  • Storage and logistical issues
  • Difficult to forecast budget needs

Students rely on this, its valuable to their education and we want to offer it

Ink, Paper, Parts, Staff Time, Student Time, it all adds up

Space is at a premium on campus, need a safe, dry location, easily accessible for trucks. Need to make sure we have enough supplies at all times

Usage swings, cost flucations

Fear of change

  • The system works, why upset it?
  • Lines will get longer...
  • What if they...(finish the sentence)

Cost Breakdown

Page Pack Contract Cost

$107,995 for 16.1 Million Pages = $0.0067/Page Overage Charge: $0.00595 / Page Includes Toner, Fusers and Parts

Paper Cost

5000 Sheets (Box of Paper) = $27.24 = 0.0054/Sheet

Labor Costs

$22,000 Student Labor ~$78,000 in Staff Time ~1.27M Sheets / Year = 0.0078/Sheet

Total Per Sheet Costs

1 Single Sided = 0.0067 + 0.0054 + 0.0078 = 0.0199/sheet 1 Double Sided = 0.0067 + 0.0067 + 0.0054 + 0.0078 = 0.0266/sheet 2 Single Sided = 2 * 0.0291 = 0.0398/2xSheet

Total Cost Fall 2014-2015

$0.0199 * 5,761,960 = $114,663.004

$0.0266 * 7,125,606 = $189,541.12

$304,204.12

Outcomes

Number of Printers

20112012201320142015201640455055606570758000.10.20.30.40.50.60.70.80.91201120122013201420152016Printers

Added Support for Mobile Printing

Enrollment vs Transactions

F11S12Fall2012Spring2013Fall2013Spring2014Fall2014Spring2015Fall2015Spring201605000100001500020000250000M2M4M6M8M10M12M14MF11S12Fall2012Spring2013Fall2013Spring2014Fall2014Spring2015Fall2015Spring2016StudentsTransactionsPagesSheets

2014 Quota Usage Breakdown

8/259/19/89/159/229/2910/610/1310/2010/2711/311/1011/1711/2412/112/812/15-200002000400060008000100001200014000160001800020000220002400000.10.20.30.40.50.60.70.80.918/259/19/89/159/229/2910/610/1310/2010/2711/311/1011/1711/2412/112/812/15No Usage< $1.00$1 - $2.00$2 - $3.00$3 - $4.00$4 - $5.00$5 - $6.00$6 - $7.00> $7.00

2015 Quota Usage Breakdown Remaining Balance

UsedNone$94.50-$105.00$84.00-$94.50$73.50-$84.00$63.00-$73.50$52.50-$63.00$42.00-$52.50$31.50-$42.00$21.00-$31.50$10.50-$21.00$0.01-$10.50UsedAll050010001500200025003000350040004500500055006000650000.10.20.30.40.50.60.70.80.91UsedNone$94.50-$105.00$84.00-$94.50$73.50-$84.00$63.00-$73.50$52.50-$63.00$42.00-$52.50$31.50-$42.00$21.00-$31.50$10.50-$21.00$0.01-$10.50UsedAllStudents

Job Size Comparison

Fall2011Spring2012Fall2012Spring2013Fall2013Spring2014Fall2014Spring2015Fall2015Spring20160200,000400,000600,000800,0001,000,0001,200,0001,400,0001,600,00000.10.20.30.40.50.60.70.80.91Fall2011Spring2012Fall2012Spring2013Fall2013Spring2014Fall2014Spring2015Fall2015Spring2016NormalXXSXSSmallMediumLargeXLXXL

Single vs Double Sided Printing

Fall2011Spring2012Fall2012Spring2013Fall2013Spring2014Fall2014Spring2015Fall2015Spring20160100,000200,000300,000400,000500,000600,000700,000800,00000.10.20.30.40.50.60.70.80.91Fall2011Spring2012Fall2012Spring2013Fall2013Spring2014Fall2014Spring2015Fall2015Spring2016SingleDouble
Fall 2015 Day Breakdown
02000040000600008000010000012000014000016000018000000.10.20.30.40.50.60.70.80.91Total PagesTotal Sheets
Fall 2015 Day/Time Usage Breakdown
SundaySaturdayFridayThursdayWednesdayTuesdayMondayMidnight1am2am3am4am5am6am7am8am9am10am11amMidday1pm2pm3pm4pm5pm6pm7pm8pm9pm10pm11pm

Job Types

Fall 2015 Spring 2016
PDF 473,321Web 308,095Word 277,686PPT 80,306Other 73,97405000010000015000020000025000030000035000040000045000050000000.10.20.30.40.50.60.70.80.910

Subjects in Job Names

Keywords in Job Names

Communication & Lessons Learned

Environmental Impact

Recycling Process

  • Screening
  • Cleanining
  • Ink Removal
  • Bleaching

1 Ton of Paper = 400 Reams = 200,000 Sheets

35% of Municipal Solid Waste is Paper

Pulp and Paper is the Third Largest Industrial Polluter to Air, Water & Land

5th Largest Consumer of Energy (4% Globally)

Paper can only be recycled 4-5 times

24,000 Gallons of Water per Ton of Virgin Paper 12,000 per Ton Recycled

Discussion

How does your school differ? Ideas on reducing demand? Is there a technology solution to this problem? What are your change processes? How do you use data to drive decisions? How can we help change faculty/student behavior?