NYC 311 – Using data to improve City services

View Github Repository Open presentation in a new window

timothymartin76

See all presentation from timothymartin76

NYC 311 – Using data to improve City services

0 0

Visualized_Draft

Draft presentation

On Github timothymartin76 / Visualized_Draft

NYC 311

Using data to improve City services

Created by Timothy Martin / 311 Business Intelligence Manager

What is NYC 311?

NYC 311 is a contact center providing government information and access to non-emergency services.

Why do people contact 311?

School Enrollment

Alternate Side Parking

Municipal IDs

Affordable Housing

Noise

Potholes

Landlord Maintenance

Abandoned Vehicles

311 Overall Statistics

  • More than 209 million calls
  • Average of 50 thousand calls per day
  • Over 3,600 services
  • 23 million online visits

What can we learn from 311 data?

311 data is a barometer for the City’s public sentiment. It provides an excellent real-time snapshot into the social, political, economic, and environmental issues which are affecting New Yorkers.

Why is this important?

Analyzing trends and patterns allows us to better understand the needs of NYC residents, and the issues affecting specific communities. This allows for more targeted planning by City Agencies.

311 Complaint Profile

311 Complaint Profile

#OpenData

311 Service Request data are accessible through the OpenData API https://nycopendata.socrata.com/. Use this content to improve government through research, analysis, and application development.

NYC 311 Using data to improve City services Created by Timothy Martin / 311 Business Intelligence Manager