DockTalk.GitHub.io – presentation on DockTalk

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DockTalk.GitHub.io – presentation on DockTalk

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DockTalk : An IVR Application

Patient-Doctor Interaction

By: Ravi Prakash Giri

  • Ask at any time. Do not wait!
  • Share in the conversation

Introduction

DocTalk:

A system that extends doctors’ visits by allowing them to share pre-recorded audio messages, in their own voice, to patients with low-end mobile phones.

Uses a combination of SMS and interactive voice response (IVR) to orchestrate this communication between doctors and patients.

Idea: Awaaz.De

It's a web service that allow user to broadcast audio messages that can be received on the mobile phones of the people of his interest. User can upload audio on the web or can record there voice by calling to a no. and that can be broadcasted to the mobile phones's of each one he wants. Each call will be following a message that contain a no. on which that one can call back to listen that message again.

Overview

What is the Need of this system?

Uncommon for doctors to see 100 patients each day. ( specially in rural areas) Time constraints for detailed instructions. Unavailability of electronic resources to the rural people like internet etc.

Our Goals:

Our goal is to explore whether mobile phones can be used to amplify the effectiveness of doctors’ time in over-crowded clinics. Instead of doing a live counseling session for each patient, can we record a single counseling session – recorded once in compassionate and meticulous detail – and make the audio available for all subsequent patients?.

How is it different?

DockTalk is unique in that as it preserve the personal relationship between doctors and patients. Patients are prescribed a message during there a face to face meeting with the doctor that they can listen on there phone.

Usage Scenario

Doctor want to record message for fever patients.

Step 1: Sending request string " Record Fever " to the DockTalk.

Step 2: System respond by calling back to record with tag Fever.

Step 3: For sharing, doctor send message " Share (tag) (phone no) " sms read to the DockTalk with patient mob no. and tag.

SMS

CMD Set

Recording

RECORD <message id>

Sharing 

SHARE <message id> <phone no.>

Deleting Message

DELETE <message id>

In

Short

Doctor records a message for the treatment of a disease. Doctor share the message with the patient having same symptoms. DockTalk maintain a playlist for the patient, that he can listen in reverse chronological order. It also send patient a message that his recording is available.

Deployment

Initial

Deployment

DockTalk was first deployed using a variant of IVR Junction, its an open system that runs on Windows.

It was using Voxeo Prophecy as the IVR engine and Topex Mobilink gsm modem.

It was deployed in Mumbai, Bangalore and some other places and was tested with 21 doctors.

Outcomes

Initial feedback was good, no. of doctors took interest and adopted.But they didn't want to be the first user. Due to there demanding schedule, doctors were hesitant to learn the system and record the message. No positive feedback came until they were sure that it'll give value to them.

Conclusion

  • DockTalk IVR system is simple to use, no navigation or button press required.
  • The system could also benefit pharmacists, as they can prescribe instructions for taking medications.
  • As a future implementation, a smart phone application might make it easier for doctors to record and prescribe messages.

Implementation

in our Projects

We can implement some of its feature in our Rural IVRS system.Like, In our current IVRS system, if our rural user will be out of reach when call will be going to him,he/she can't get the call later one more time call will be made, and suppose second time too that user is not in network area then he/she will be missing there's call. But in this DockTalk and Awaaz.De., every call will be having a sms after it and that will contain a no.User can call anytime and listen to that audio.

Similar Work:

Motech Project

It is a partnership between the Ghana Health Service, Grameen Foundation, and Columbia University's Mailman School of Public Health

Project uses two interrelated mobile phone applications to increase the quantity and quality of health care.

MOTECH has developed the ‘Mobile Midwife’ and ‘Nurse Application’

Goodbye

Thankyou!!!

Questions???