Business Process Management – BPM – BPM Dimensions
Business Process Management
BPM
Natalia Garcés Herrera / @nata_garcesJuan Camilo Noreña / @lobo_d_bJuan Castaño / @juan_castanoJulián Alberto Gaitán / @guatajuk
History
80s Toyota Just In Time
90s Henry Johansson's BPR (Business reengineering Process) cost, quality, service
mid 90s BPO (Business Process Optimization) cost, delivery, Marketing and sales, Inventory, payment and avoidance of work redundancy
2003 ERP (Enterprise Resource Planning) processes as strategic assets of an organization that must be understood, managed, and improved to deliver value-added products and services to clients
Definition
Improving corporate performance by managing and optimising a company's business processes.
Business Process Oriented
flexibility
Benefits
Processes-People-IT
Horizontal integrated vision
BPM Dimensions
Business: The value dimensionProcess: The transformation dimensionManagement: The enabling dimension
Business: The value dimension
The business dimension is the dimension of value, and of the creation of value for both customers and stakeholders. BPM directly facilitates the goals and objectives of the business enterprise
Business: The value dimension
Process: The transformation dimension
The process dimension creates value through structured activities called processes. Operational processes transform resources and materials into products or services for customers and end consumers. Through BPM, business processes are more effective, more transparent, and more agile.
Process: The transformation dimension
Management: The enablingdimension
Management is the enabling dimension. Management sets people and systems into motion and prods processes into action, in pursuit of the business goals and objectives
¿What BPM do?
- Process-Centricity
- Business/IT Alignment
- Continuous Process Improvement
- Composition of Solutions
- Transparency
- Leave and Layer
BPM roles
- Chief process officer
- Process architect
- Business process owners
- Process engineers
- Process analyst (process psychiatrist)
- Process performer